Legal
Privacy policy
Last updated 11 November 2026
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About this policy
This policy explains how Alpine Energy (“we”, “us”) handles information in the MGEN demo portal. The portal is a showcase: everything it shows for the MGEN-01 demo device (location, speed, input voltage, charging sites and sessions) is simulated example data, replayed as if it were live. The vehicle labels (such as “EV-04”) are pseudonyms, not real customers.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
- Equipment telemetry: charging sessions and state of charge, and input voltage. It is simulated example data stored with the portal itself; the portal does not connect to any equipment or telemetry platform.
- GPS location of the equipment: see GPS & location data below.
- Sign-in information: the email address(es) we send one-time sign-in codes to. Each code email also lists the time of the request, the browser and device type, and the IP address it came from, so unexpected sign-ins can be spotted.
- Cookies: a small number of first-party cookies, listed in Cookies.
We do not use analytics, advertising or cross-site tracking tools, and we do not sell information.
GPS & location data
Where it comes from
The location data is simulated: a generated track along public roads in Melbourne, stored with the portal. The portal replays it with its dates moved forward, so the map behaves like a live feed. No location data is collected while you use the portal.
What is collected
- Latitude and longitude
- Altitude
- Number of satellites in view (fix quality)
- Speed over ground
- The time of each reading
This is the location of the equipment. It is not the location of your phone or computer. The dashboard never asks for your device’s location.
How it is used
- Showing the equipment’s current position on the live map
- Trip history and replay, with distance and speed figures, and map images or replay videos you choose to export
- Showing local weather conditions at the equipment
Location data is only shown to signed-in users. It is not used for advertising or profiling.
Who else sees it
- Map tiles come from OpenStreetMap and Esri. They see which map area is being viewed.
- Weather comes from Open-Meteo. It receives the equipment’s coordinates, rounded to about 1 km.
- Google Maps only receives the position if you click a Maps or Directions link.
Storage
The simulated location history is stored with the portal’s application files and does not change. Exported images and videos are saved only on the device you export them to.
Don’t want location to be tracked?
You can turn off GPS reporting in the machine (HMI) configuration. You can also contact Alpine Energy support at info@alpineenergy.com.au and we will turn it off for you. With GPS off, the map, trip and weather features will have no new data to show.
How we use information
- To run the portal and show the demo equipment’s history and location
- To protect sign-in with a password and an emailed one-time code. Each code is also emailed separately to a nominated Alpine Energy address for security records.
- To find faults, maintain the equipment and improve the service
Security & retention
- All traffic uses HTTPS. Signing in needs a password and an emailed one-time code that expires after 10 minutes and allows 5 attempts.
- Sign-in cookies are signed and cannot be read by page scripts (httpOnly).
- The simulated telemetry and location data are stored with the portal. Emails stay in the recipients’ mailboxes.
Your choices & rights
You can ask to see or correct the personal information we hold about you, or ask questions about this policy, by emailing info@alpineenergy.com.au. We will reply within a reasonable time.
If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Alpine Energy support
We may update this policy from time to time. The date at the top shows when it last changed.